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Todd HensleyTodd Hensley
11:16 19 Apr 24
I attempted three times to get someone to come out to give me an in-home estimate. As of this review, it’s been over three weeks and I’ve yet to get one, let alone any reply from Granite Depot except for one. I put in my contact info on the website and was contacted by a guy a couple of days later by text - screenshot attached. After the second attempt to get an estimate and hearing nothing, I went back to the website and put in my info again. That was a week and a half ago. Still nothing. You hear stories from people saying you can’t even get businesses to give you an estimate these days - well this is proof and I’m really disappointed in this company. They may do fantastic work but the customer service is horrible. I’ll move on to another company and give them my business since Granite Depot apparently doesn’t want it. Also, before anyone from Granite Depot replies to this review (if they even do) just know that your reasons for ignoring my attempts to get an estimate can’t be justified.**UPDATE 4/25/24**After posting my review above I was contacted a few hours later and an estimate was scheduled. The owner came out to my house himself and did the estimate. He was very professional and easy to work with and answered all the questions I had. This morning another gentleman came to my house and set up the template. He also was very professional and answered a few other questions I had. I have updated my rating to 5 stars because Granite Depot did make it right. Much appreciated!
Justin ErwayJustin Erway
00:24 08 Mar 24
Everything went smooth and had a good experience. The only flaw in the process was the mess left behind. I work in people's homes and businesses. I always clean up after myself. Common courtesy and respect for other people's home and property goes a long way.
Darwin SmithDarwin Smith
00:10 23 Feb 24
We love our new granite kitchen counter tops. It was a very easy process with great service. Turn around time was as advertised. Lowe’s and Home Depot were 6-8 weeks out. Granite Depot installed our counter tops in 10 days. We would recommend to anyone.
julia levchenkojulia levchenko
21:33 25 Dec 23
I want to say how happy I am with my qourts the installers were nice and friendly Roman was on top off the whole thing, done in 1 week it was quick and amazing work!!! I would use this company again. If you want amazing work and good quality use granite depo you won’t regret!!!
Tara SmithTara Smith
00:21 13 Dec 23
From start to finish, our experience with Granite Depot was fantastic! My husband called with a basic question and Rachel was beyond helpful. When we went into the shop, Roman was more than accommodating even coming out to measure our countertops same day, a Saturday evening. The installation process was a breeze even though our island is quite large. We called/visited several places in the Tri-Cities during the process of our new build and Granite Depot was far above any on customer service and satisfaction. 10/10 definitely would recommend!!
Jenna ReedJenna Reed
02:09 20 Nov 23
BEST experience with a contractor we’ve ever had! We are building a new home and stopped by one day to look at countertops and get an estimate. Upon deciding to go with Granite Depot and reaching back out to the company, the owner himself called and walked me through the entire process. He was helpful, professional, and provided top-notch service every step of the way. It honestly felt like VIP service! They came to measure my templates quickly, worked with my schedule to install when I needed them to, and made sure I was 110% satisfied. I would hire them 100 times over and would recommend them to ANYONE needing countertops. There is no way anyone could be better in any area…pricing, professionalism, skill, or quality. Absolutely amazing! We thank your wonderful team so much and cannot say enough good things about everyone we worked with.
Anastasia LAnastasia L
02:15 11 Aug 23
So impressed with Granite Depot's exceptional work! They seamlessly transformed our custom conference table with stunning granite. From start to finish, the entire process was incredibly efficient. Truly the best customer experience!
Angela Fox-HoltzappleAngela Fox-Holtzapple
16:19 22 Jul 20
Granite Depot was just amazing during our house build! We have had granite installed at several houses over the years and Granite Depot is by far the best not only in quality but in installation, service and professionalism. Even after installation they went above and beyond. Our plumber didn’t completely understand the installation of a vessel sink and Granite Depot not only drilled the holes for both the vessel sink and counter mount faucet but the owner and his wife came out and helped put the sink into the granite correctly! The entire team at Granite Depot is by far the best in the business and are even extremely prompt returning calls, which as we’ve found moving to this area is not the case for almost anyone else in home builds. If we should ever need granite again Granite Depot will be the only company we contact knowing we will be more than pleased with their product but even more importantly their entire team.
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